Mava

Mava

AI-powered customer support platform for community channels with shared inbox and automation.

Mava
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What is Mava?

Mava is an AI-powered customer support platform designed for community channels. It centralizes communication across multiple channels including social media, email, and forums, providing businesses with a shared inbox solution that enhances efficiency and improves customer satisfaction through automation and intelligent features.

How to use Mava?

To use Mava, first integrate it with your existing communication channels. Once set up, all incoming messages appear in a shared inbox where your team can view and respond. The platform's AI suggests responses for quick replies, while automation handles routine inquiries, allowing your team to focus on complex issues.

Core features of Mava?

  1. Shared Inbox: Centralize all customer inquiries from multiple channels in one dashboard
  2. AI-Driven Responses: Get intelligent suggestions for faster, consistent replies
  3. Personalization: Customize responses based on customer history and preferences
  4. Real-Time Analytics: Monitor support performance and customer behavior insights
  5. Multi-Channel Integration: Seamlessly connect with existing systems and platforms

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