What is Pylon?
Pylon is a cutting-edge B2B support platform that centralizes customer service operations. It unifies ticketing systems, AI-driven insights, knowledge base, and customer portal to provide efficient, personalized service at scale, enhancing customer satisfaction and operational efficiency.
How to use Pylon?
First, integrate Pylon with your existing systems. The platform automatically categorizes and prioritizes incoming tickets using AI, enabling your team to focus on critical issues. Utilize the knowledge base for self-service options and leverage the customer portal for seamless communication and tracking.
Core features of Pylon?
- AI-powered ticket prioritization for efficient issue resolution
- Comprehensive knowledge base for self-service support
- Interactive customer portal for enhanced engagement
- Real-time analytics to optimize customer service performance
- Seamless integration with existing business systems

