What is Convoso?
Convoso is an AI-powered call center software designed to streamline outbound sales processes. It combines cutting-edge dialer technology with intelligent automation to optimize sales performance. This versatile solution helps businesses increase efficiency and conversion rates through advanced features like dynamic predictive dialing, CRM integration, and real-time analytics. Ideal for sales teams of all sizes, Convoso provides the tools needed to enhance outreach strategies and achieve sales success in competitive markets.
How to use Convoso?
Begin by integrating Convoso with your existing CRM system for seamless lead management. Configure your call campaigns using the intuitive dashboard, setting parameters for the predictive dialer to optimize call times. Schedule future campaigns in advance and assign them to specific agent groups. During calls, agents access comprehensive customer information through integrated CRM. Monitor performance in real-time via analytics dashboards and adjust strategies as needed. The system automatically logs call outcomes and updates lead statuses.
Core features of Convoso?
- Dynamic predictive dialer that intelligently routes calls to available agents, reducing downtime and increasing call volume
- Seamless CRM integration with popular platforms like Salesforce, HubSpot, and Zoho, ensuring up-to-date customer information
- Real-time analytics dashboard providing insights into call performance, conversion rates, and agent productivity
- Automated call recording and quality monitoring for training and compliance purposes
- Customizable call scripts and IVR menus to standardize customer interactions

