What is Gleap?
Gleap is an all-in-one AI customer feedback platform designed to streamline the process of gathering and analyzing user insights. This innovative tool offers visual bug reporting, enabling teams to quickly identify and address issues in real-time. With its user-friendly interface and advanced analytics, Gleap empowers businesses to enhance user experience, improve product development, and foster customer loyalty. It serves as a comprehensive solution for companies looking to optimize their customer engagement strategies through efficient feedback management.
How to use Gleap?
First, integrate Gleap into your existing systems through simple API connections or plugin installations. Users can then submit feedback directly within your application using customizable forms or visual bug reporting tools. The platform automatically categorizes and prioritizes feedback, allowing your team to respond promptly. Access real-time dashboards to track feedback trends, assign tasks to team members, and generate comprehensive reports. Regularly review analytics to identify patterns and implement improvements based on user insights.
Core features of Gleap?
- Automated Feedback Collection: Gather insights from customers effortlessly with customizable surveys and in-app feedback forms that adapt to user behavior.
- Visual Bug Reporting: Spot and address issues at a glance with screenshot annotations, video recordings, and detailed environment information.
- Comprehensive Reporting: Access detailed analytics and customizable reports to track performance metrics and identify trends over time.
- Real-time Collaboration: Enable team members to comment, assign, and resolve feedback items with instant notifications and progress tracking.
- AI-powered Analysis: Leverage machine learning to automatically categorize feedback, detect sentiment, and suggest priority levels.

