What is eDesk?
eDesk is an all-in-one eCommerce customer service platform that unifies tickets and order data. It streamlines support operations, enabling efficient, personalized customer service across all channels.
How to use eDesk?
Integrate with your eCommerce store. All customer inquiries and orders centralize in one dashboard. Support teams efficiently handle interactions, track issues, and resolve queries promptly.
Core features of eDesk?
- Unified Ticketing System: Centralize all inquiries for easy tracking and resolution.
- Order Integration: Complete access to customer order history.
- Automated Responses: Templates for quick common inquiry responses.
- Multi-Channel Support: Manage email, chat, and social media from one interface.

