What is DrumCV?
DrumCV is a browser extension for HubSpot and Zendesk that automates ticket filling. It streamlines repetitive tasks to help support teams achieve faster, higher-quality resolutions with less manual effort and fewer errors.
How to use DrumCV?
Install the DrumCV extension to integrate it with your HubSpot or Zendesk account. When a new ticket arrives, DrumCV automatically categorizes it and suggests a response. Simply review, edit, or approve the suggestion to send it quickly.
Core features of DrumCV?
- Automated Ticket Categorization: Intelligently sorts tickets for correct routing.
- Smart Response Generation: Suggests tailored replies to reduce response time.
- Seamless CRM Integration: Works smoothly within HubSpot and Zendesk.
- Error Reduction: Minimizes manual entry mistakes for accurate support.
