What is Otveto?
Otveto is an AI-powered customer review management platform designed specifically for businesses selling on marketplaces. This intelligent tool automates the entire review response process, generating personalized, brand-aligned replies that enhance customer satisfaction while saving valuable time. By analyzing review content and sentiment, Otveto ensures consistent, appropriate responses across all customer interactions, strengthening your brand reputation and building stronger customer relationships.
How to use Otveto?
Using Otveto is straightforward and efficient. First, connect your marketplace accounts through our secure integration process. Once connected, Otveto automatically monitors incoming reviews, analyzes their content and sentiment, and generates suggested responses that match your brand voice. You can review these suggestions, make any necessary edits, and approve them with a single click. The platform handles the posting process automatically, ensuring timely responses 24/7. For complex issues, Otveto flags reviews requiring human intervention, allowing your team to focus on high-priority matters.
Core features of Otveto?
- AI-Powered Response Generation: Creates personalized replies based on review content and sentiment analysis
- Custom Brand Voice: Maintains consistent tone and style across all responses that matches your brand identity
- Real-time Monitoring: Tracks reviews across multiple marketplaces in one dashboard
- Sentiment Analysis: Automatically categorizes reviews as positive, negative, or neutral for appropriate response
- Multi-Platform Integration: Seamlessly connects with Amazon, eBay, Etsy, and other major marketplaces
