What is Octoparse CEM?
Octoparse CEM is an AI-driven platform revolutionizing customer experience management by analyzing feedback and reviews across multiple channels. It provides actionable insights to enhance customer satisfaction and loyalty through data-driven decisions.
How to use Octoparse CEM?
Set up your account and define monitoring channels. Connect data sources to collect and analyze feedback in real-time. Use the intuitive dashboard to visualize trends, track sentiment, and identify improvement areas for your customer experience strategy.
Core features of Octoparse CEM?
- Real-time sentiment analysis across channels
- Comprehensive review monitoring from social media and review sites
- Customizable dashboards for data visualization
- Automated reporting highlighting key trends and insights
