What is Cohere.io?
Cohere.io is an AI-powered customer support automation and cobrowsing platform designed to revolutionize how businesses resolve customer issues. By combining advanced artificial intelligence with intuitive cobrowsing capabilities, Cohere.io enables support teams to deliver instant, efficient, and personalized assistance. The platform serves as a comprehensive solution for businesses across various industries, from e-commerce to SaaS, where rapid issue resolution directly impacts customer satisfaction and operational efficiency.
How to use Cohere.io?
Using Cohere.io begins with seamless integration into your existing support infrastructure. Once deployed, the platform automatically processes incoming customer inquiries through its intelligent ticketing system, categorizing and prioritizing requests based on urgency and complexity. When human intervention is required, support agents can initiate cobrowsing sessions with customers, allowing them to visually guide users through problem resolution in real-time. The process involves selecting a customer ticket, launching the cobrowsing feature, and providing step-by-step assistance while maintaining full control over the shared screen experience.
Core features of Cohere.io?
- Intelligent Ticket Automation: Automatically categorizes, routes, and prioritizes customer inquiries using machine learning algorithms, reducing manual processing time by up to 70%.
- Real-time Cobrowsing: Enables support agents to visually collaborate with customers, guiding them through complex processes while maintaining secure, controlled access to their screens.
- AI-Powered Assistance: Provides intelligent suggestions and automated responses based on historical data and current context, ensuring consistent and accurate support delivery.
- Multi-channel Integration: Seamlessly connects with email, chat, social media, and other communication channels, creating a unified support experience across all customer touchpoints.
- Performance Analytics: Offers detailed insights into support team efficiency, customer satisfaction metrics, and common issue patterns to drive continuous improvement.

