What is Agent Assist?
Agent Assist is an AI-powered customer service tool that provides instant, tailored answers to help agents resolve issues efficiently. It analyzes customer queries using advanced algorithms to deliver precise, contextually relevant responses for inquiries, refunds, and technical support.
How to use Agent Assist?
Simply input the customer query into the interface. Agent Assist instantly analyzes the request and provides a tailored response. Agents can use these suggestions verbatim or modify them as needed, ensuring accurate and timely assistance while maintaining the personal touch.
Core features of Agent Assist?
- Real-time AI responses that reduce resolution times
- Contextual analysis for personalized customer interactions
- Seamless integration with existing customer service platforms
- Continuous learning that improves with each interaction
- Intuitive interface requiring minimal training

