Gorgias

Gorgias

Conversational AI platform for ecommerce, automating support and driving sales.

Gorgias transforms customer service from a cost center into a profit-driving engine for ecommerce brands. As a leading AI-powered helpdesk, it centralizes all your customer conversations—email, live chat, social media, and SMS—into a single, streamlined workspace. By integrating deeply with platforms like Shopify, BigCommerce, and Magento, Gorgias empowers your support team with a complete view of each customer's order history and lifetime value right next to their query. Leverage powerful automation and AI to instantly answer common questions, tag tickets, and draft personalized replies, freeing up your agents to focus on high-value interactions. This unique blend of efficiency and insight enables your team to proactively resolve issues, recommend products, and apply discounts directly within the conversation, turning support tickets into sales opportunities. Enhance customer satisfaction, boost team productivity, and unlock new revenue streams with the all-in-one customer service platform built for modern ecommerce.

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