What is Gorgias?
Gorgias is an AI-powered helpdesk designed specifically for ecommerce brands. It centralizes all customer conversations from email, live chat, social media, and SMS into a single workspace. By integrating with platforms like Shopify and BigCommerce, it provides agents with complete customer context including order history and lifetime value, transforming customer service from a cost center into a profit-driving engine.
How to use Gorgias?
Start by integrating your ecommerce platform to sync customer and order data. Next, connect all your communication channels to bring conversations into the unified inbox. Create automation rules to tag tickets, assign them to appropriate agents, and trigger instant responses for common queries. Your team can then respond to customers from the central dashboard, using the integrated data to provide personalized support and identify upsell opportunities.
Core features of Gorgias?
- Multi-Channel Inbox consolidates all customer conversations into one dashboard
- Deep Ecommerce Integration provides complete customer context within tickets
- AI & Automation drafts responses and automates repetitive tasks
- Macros & Templates enable quick, personalized replies
- Revenue Tracking attributes sales directly to support interactions

