What is Viqal?
Viqal is an AI-powered Virtual Concierge designed to revolutionize hotel guest communication. This innovative solution automates messaging via WhatsApp to enhance service efficiency and guest satisfaction. By providing instant, personalized support, Viqal transforms how hotels interact with guests, ensuring seamless communication throughout their stay.
How to use Viqal?
Hotels integrate Viqal with their management systems, enabling guests to access the service through WhatsApp. Guests simply send inquiries via the platform, and Viqal responds in real-time with accurate information or assistance. The process handles various requests including room service, event bookings, and general queries, creating a hassle-free experience for both guests and hotel staff.
Core features of Viqal?
Real-time support ensures immediate assistance 24/7. Personalized responses adapt to guest preferences and history. Seamless integration with hotel systems automates request handling and updates. The platform reduces wait times significantly while maintaining human-like interaction quality. Comprehensive analytics provide insights into guest satisfaction and operational efficiency.

